Island Tour Center Obtains NSSP Certification

July 30, 2019

The Island Tour Center has become the latest business certified under the Bermuda Tourism Authority’s National Service Standards Program [NSSP].

Bermuda booking agency, which oversees more than 64 tours, activities and charters from its Albuoy’s Point, Hamilton and Dockyard facilities, joins 22 other companies now qualified with National Service Standard certification [NSSC] as part of the four-year program.

These are identified on the BTA website by a pink star and appear at the top of search listings in their respective sectors.

Rasheeda Burgess, Head of Tourism Standards and Training at BTA; Elanda Wade, Michelle Conklin, Shanakay Simons and Lorie Overstreet-Squire of the Island Tour Centre; BTA COO Karla Lacey

“We congratulate Island Tour Center and its staff and welcome them to our NSSC family of companies who have demonstrated their commitment to providing quality customer service,” said Karla Lacey, COO of BTA.

“This program continues to add value to Bermuda’s hospitality industry by encouraging businesses to elevate and improve the service they provide to visitors to our island.”

Island Tour Center has completed the program’s various criteria over the course of a year, ranging from customer, staff and management surveys to ‘mystery shopper’ visits and online reviews through portals such as Trip Advisor and Google.

“We want visitors to reap the ultimate value from this program,” said Rasheeda Burgess, BTA Tourism Standards and Training Manager. “Travelers who choose Bermuda expect service to meet or exceed their expectations, and the certification process teaches companies how to meet customer needs and deliver a superior level of service. It’s a win-win. »

To date, qualified NSSC holders include: & Partners, Alexandra Mosher Studio Jewellery, Barracuda Grill, Beauty Queen Day Spa, Bermuda Bride, Bermuda Perfumery, Bermuda Transit Services, Devil’s Isle Café, Dolphin Quest, Dowling’s Marine & Auto Services, Flanagan’s Irish Pub, Frog & Onion Pub, Fun Golf, Inverurie Executive Suites, Island Tour Centre, Lili Bermuda, Newstead Belmont Hills Golf Resort & Spa, Pickled Onion Restaurant & Bar, PTIX, Rosedon Hotel, Royal Palms Hotel, Tobacco Bay and Tuckinn Rentals.

The 2019-2020 application process for companies wishing to enroll in the NSSP program reopens in September. Questions can be directed to info@service.bm.

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